L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
SERVICE OFFERINGS AND AGREEMENTS INTERMEDIATE CAPABILITY
Réf : TS2030
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study …
Langue : Anglais
10 x 14 cm - 140 pages
ISBN : 9780113312702
11.15€
KEY ELEMENT GUIDE SERVICE OPERATION
Référence : TS1140
Key Element Guide Service Operation is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives and key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.
Key features :
Key Element Guide Service Operation is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives and key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.
Key features :
- Resource to use prior to starting an Intermediate Lifecycle Course
- Discusses key terms and fundamental concepts used in ITIL
- Provides guidance on other ITIL publications and links to external practice, frameworks and standards
| Langue : | Anglais |
| Format du livre : | 14 x 10 cm |
| Nombre de pages : | 64 pages |
| Numéro ISBN : | 9780113311187 |
10.20€
