L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
PASSING YOUR ITIL FOUNDATION EXAMS
Réf : TS3010
Passing your ITIL® Foundation Exam - 2nd Edition is suitable for those taking the foundation exam. It has been …
Langue : Anglais
21 x 21 cm - 204 pages
ISBN : 9780113312061
23.30€
KEY ELEMENT GUIDE CONTINUAL SERVICE IMPROVEMENT
Référence : TS1150
Key Element Guide Continual Service Improvement is a handy reference guide to the core Continual Service Improvement publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, and key elements of Continual Service Improvement.
Key features :
Key Element Guide Continual Service Improvement is a handy reference guide to the core Continual Service Improvement publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, and key elements of Continual Service Improvement.
Key features :
- Resource to use prior to starting an Intermediate Lifecycle Course
- Discusses key terms and fundamental concepts used in ITIL
- Provides guidance on other ITIL publications and links to external practice, frameworks and standards
| Langue : | Anglais |
| Format du livre : | 14 x 10 cm |
| Nombre de pages : | 80 pages |
| Numéro ISBN : | 9780113311224 |
10.20€
