L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
ITIL V3 FOUNDATION HANDBOOK
Réf : TS2060
This reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL’ has been ...
Langue : Anglais
14 x 10 cm - 190 pages
ISBN : 9780113311972
11.15€
ITIL Edition 2011 SERVICE STRATEGY
Référence : TS1210
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Key features:
The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.
Terminology has been clarified and made consistent across the publications and the ITIL glossary.
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Key features:
The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.
Terminology has been clarified and made consistent across the publications and the ITIL glossary.
| Langue : | Anglais |
| Format du livre : | 215 x 280 mm |
| Nombre de pages : | 469 pages |
| Numéro ISBN : | 9780113313044 |
101.50€
