L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
CAPACITY MANAGEMENT - A PRACTITIONER GUIDE
Réf : VP3170
This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by ...
Langue : Anglais
17 x 24 cm - 228
ISBN : 9789087535193
Ouvrages complémentaires
Introduction to the ITIL v3 Service Lifecycle
Réf : TS2050
This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL …
Langue : Anglais
21 x 29 cm - 238 pages
ISBN : 9780113310616
ITIL LIFECYCLE APPROACH BASED ON ITIL v3
Réf : VP3200
This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete ...
Langue : Anglais
15 x 21 cm - 500 pages
ISBN : 9789087531089
SERVICE AGREEMENTS
Réf : VP3210
This is the only Management Guide on the fundamentals of a Service Management produced by the itSMF ...
Langue : Anglais
15 x 21 cm - 83 pages
ISBN : 9789077212912
Metrics for Service Management
Réf : VP3230
Un guide précieux pour définir les indicateurs de pilotage sur les processus du cycle de vie des services ...
Langue : Anglais
17 x 24 cm - 170 pages
ISBN : 9789087536480
Introduction officielle à ITIL v3 : Le cycle de vie des services
Réf : TS2051
Cette publication est votre portail dédié à ITIL. Elle explique les concepts de base du management de service ...
Langue : Français
21 x 29 cm - 238 pages
ISBN : 9780113311453
FOUNDATION OF ITIL v3
Réf : VP3040
Succinct guide to the complete ITIL V3 Lifecycle process. Includes official licensed diagrams and is easy for all readers ...
Langue : Anglais
17 x 24 cm - 360 pages
ISBN : 978908753057
ITIL LITE
Réf : TS3070
'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organizations to adopt ITIL V3 …
Langue : Anglais
21 x 21 cm -
ISBN : 9780113312122
LES FONDAMENTAUX D'ITIL V3
Réf : VP3071
Ce guide présente de manière simple et concise le contenu des cinq ouvrages de la bibliothèque ITIL V3. Il explique …
Langue : Français
17 x 24 cm - 406
ISBN : 9789087530587
IT SERVICE MANAGEMENT AN INTRODUCTION
Réf : VP3030
The itSMF Introduction book is a unique book that is accepted by all major players in the ITIL market as the ‘bible’ ...
Langue : Anglais
17 x 24 cm - 500 pages
ISBN : 9789087530518
THE SERVICE CATALOG
Réf : VP3060
This well-constructed book provides practical advice and information that will help organizations to understand how ...
Langue : Anglais
17 x 24 cm - 160 pages
ISBN : 9789087535711
FRAMEWORK FOR IT MANGEMENT
Réf : VP3020
This title is a reliable and consistent reference guide that covers the most important frameworks in use, in a neutral ...
Langue : Anglais
17 x 24 cm - 226 pages
ISBN : 9789077212905
IT FINANCIAL MANAGEMENT
Réf : VP3110
This practical title describes the strong financial skills that IT managers must have in order to support: Operations, ...
Langue : Anglais
14 x 21 - 230 pages
ISBN : 9789087535018
IMPLEMENTING IT GOVERNANCE
Réf : VP3100
The Pocket Book is a summary of the Main title and covers the three critical pillars necessary to develop, execute ...
Langue : Anglais
17 x 24 - 298 pages
ISBN : 9789087521195
ITIL V3 GUIDE T0 SOFTWARE ASSET MANAGEMENT
Réf : TS3050
Appropriate for anyone involved in the governance, management and use of software assets within an organization …
Langue : Anglais
21 x 21 cm - 146 pages
ISBN : 9780113311064
CAPACITY MANAGEMENT - A PRACTITIONER GUIDE
Réf : VP3170
This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by ...
Langue : Anglais
17 x 24 cm - 228
ISBN : 9789087535193
BUILDING AN ITIL BASED SERVICE MANAGEMENT DEPARTEMENT
Réf : TS3060
This publication explains in a structured and logical manner how to build an ITIL-based Service Management …
Langue : Anglais
21 x 21 cm - 120 pages
ISBN : 9780113310968
ITIL V3 SMALL-SCALE IMPLEMENTATION
Réf : TS3030
ITIL V3 Small-Scale Implementation provides guidance to smaller organizations who wish to implement the ITIL …
Langue : Anglais
21 x 21 cm - 150 pages
ISBN : 9780113310784
ITIL PLANNING TO IMPLEMENT SERVICE MANAGEMENT (PISM)
Réf : TS2080
This handbook provides advice and guidance to organizations considering implementing service management ...
Langue : Anglais
21 x 21 cm - 320 pages
ISBN : 9780113311095
IMPLEMENTING METRICS FOR IT SERVICE MANAGEMENT
Réf : VP3050
This title provides a measurement framework which is based on a continuous improvement lifecycle. The ...
Langue : Anglais
17 x 27 cm - 201 pages
ISBN : 9789087531140
METRICS FOR IT SERVICE MANAGEMENT
Réf : VP3010
This book considers the design and implementation of metrics in service organizations using industry standard ...
Langue : Anglais
17 x 26 cm - 202 pages
ISBN : 9789077212691
DELIVERING IT SERVICES USING ITIL, PRINCE 2 AND DSDM ATERN
Réf : TS3040
This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM …
Langue : Anglais
21x21 cm
-
ISBN : 9780113310975
INFORMATION SECURITY - A MANAGEMENT GUIDE
Réf : VP3180
This Management Guide provides an overview of two international information security standards, ISO/IEC 27001 and ...
Langue : Anglais
15 x 21 cm - 85 pages
ISBN : 9789087535407
FOUNDATION FOR INFORMATION SECURITY BASED ON ISO27001 / ISO27002
Réf : VP3160
This practical title clearly explains the approaches that most organizations can consider and implement which helps ...
Langue : Anglais
17 x 24 cm - 150 pages
ISBN : 9789087535681
INFORMATION SECURITY MANAGEMENT USING ITIL V3
Réf : VP3190
This groundbreaking new title looks at Information Security from defining what security measures positively support ...
Langue : Anglais
17 x 24 cm - 132 pages
ISBN : 9789087535520
INFORMATION LIFECYCLE SUPPORT : WISDOM, KNOWLEDGE, INFORMATION AND DATA MANAGEMENT (WKIDM)
Réf : TS3090
This publication provides a comprehensive and much-needed source of information on data and information …
Langue : Anglais
21 x 21 cm - 120 pages
ISBN : 9780113312627
ISO/IEC 20000 AN INTRODUCTION
Réf : VP3080
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO ...
Langue : Anglais
17 x 26 cm - 236 pages
ISBN : 9789087530815
IMPLEMENTING ISO/IEC 20000 CERTIFICATION
Réf : VP3090
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve ...
Langue : Anglais
17 x 24 cm - 150
ISBN : 9789087530822
