Référence : VP3090

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But what is the best way to implement adoption in an efficient and successful way?

Part A of this title covers the step by step description of the ISO 20000 implementation process, while Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.

This Practical guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.