L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
ITIL TRANSITION DES SERVICES
Réf : TS1031
L'ouvrage Transition des Services propose des recommandations pour la transition des services et des processus ...
Langue : Français
21 x 28 cm - 261 pages
ISBN : 9780113311590
101.50€
ITIL SERVICE STRATEGY
Référence : TS1010
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.
Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include :
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.
Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include :
- Service Management strategy and value planning
- Linking IT service strategy to business needs
- Planning and implementing service strategy
| Langue : | Anglais |
| Format du livre : | 21 x 28 cm |
| Nombre de pages : | 264 pages |
| Numéro ISBN : | 9780113310456 |
101.50€
