L'agenda itpms
Votre Certification PRINCE2
centre accrédité APMG
Apportez à vos projets un soutien méthodologique de valeur pour en garantir la réussite et le respect des objectifs.
En savoir +Votre Certification ITIL
centre accrédité EXIN
Elaborez et soutenez votre modèle de gestion des services informatiques sur la base de pratiques éprouvées.
En savoir +Livres ITIL et PRINCE2
PRINCE2 POCKET BOOK
Réf : TS2090
This pocketbook is in line with the new PRINCE2 2009 ‘Managing Successful Projects with PRINCE2’
Langue : Anglais
10 x 14 cm - 81 pages
ISBN : 9780113311910
5.10€
ITIL SERVICE TRANSITION
Référence : TS1030
Service Transition provides guidance and process activities for the transition of services in the operational business environment.
It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Concepts and guidance in this publication include:
Service Transition provides guidance and process activities for the transition of services in the operational business environment.
It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Concepts and guidance in this publication include:
- Managing organizational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Copanion best practices
| Langue : | Anglais |
| Format du livre : | 21 x 28 cm |
| Nombre de pages : | 261 pages |
| Numéro ISBN : | 9780113310487 |
101.50€
