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SERVICE OFFERINGS AND AGREEMENTS INTERMEDIATE CAPABILITY
Réf : TS2030
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study …
Langue : Anglais
10 x 14 cm - 140 pages
ISBN : 9780113312702
11.15€
ITIL SERVICE OPERATION
Référence : TS1040
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis.
Sharing a consistent structure with the other four core ITIL Version 3 publications, the various practice elements are easily navigated and extensively cross-referenced.
Concepts and guidance in Service Operation include:
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis.
Sharing a consistent structure with the other four core ITIL Version 3 publications, the various practice elements are easily navigated and extensively cross-referenced.
Concepts and guidance in Service Operation include:
- Application Management
- Change Management
- Operations Management
- Control processes and function
- Scaleable practices
- Measurement and control.
Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
| Langue : | Anglais |
| Format du livre : | 21 x 28 cm |
| Nombre de pages : | 263 pages |
| Numéro ISBN : | 9780113310463 |
101.50€
